{"id":844,"date":"2026-03-24T21:41:27","date_gmt":"2026-03-24T21:41:27","guid":{"rendered":"https:\/\/boucleslanmou.com\/?page_id=844"},"modified":"2026-03-24T21:43:59","modified_gmt":"2026-03-24T21:43:59","slug":"politique-en-matiere-de-remboursement","status":"publish","type":"page","link":"https:\/\/boucleslanmou.com\/?page_id=844","title":{"rendered":"Politique en mati\u00e8re de remboursement et de retour"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"844\" class=\"elementor elementor-844\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6eb997d e-con-full e-flex e-con e-parent\" data-id=\"6eb997d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48ff93e elementor-widget elementor-widget-html\" data-id=\"48ff93e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ============================================================\n   BOUCLES LANMOU \u2014 POLITIQUE DE REMBOURSEMENT\n   \u00c0 coller dans : Elementor > Page > Widget HTML UNIQUE\n   Padding section Elementor = 0\n   ============================================================ -->\n\n<section class=\"bl-legal-hero\">\n  <div class=\"bl-legal-hero-content\">\n    <div class=\"bl-ew\"><span class=\"bl-ew-line\"><\/span><span class=\"bl-ew-text\">Satisfaction garantie<\/span><\/div>\n    <h1 class=\"bl-legal-hero-title\">Politique de <em>remboursement<\/em><\/h1>\n    <p class=\"bl-legal-hero-sub\">Chez Boucles Lanmou, la satisfaction de nos clientes et clients est notre priorit\u00e9.<\/p>\n  <\/div>\n  <div class=\"bl-legal-hero-meta\">\n    <div class=\"bl-legal-meta-item\">\n      <span class=\"bl-legal-meta-label\">D\u00e9lai de r\u00e9tractation<\/span>\n      <span class=\"bl-legal-meta-value\">14 jours<\/span>\n    <\/div>\n    <div class=\"bl-legal-meta-sep\"><\/div>\n    <div class=\"bl-legal-meta-item\">\n      <span class=\"bl-legal-meta-label\">Remboursement<\/span>\n      <span class=\"bl-legal-meta-value\">5 \u00e0 10 jours<\/span>\n    <\/div>\n    <div class=\"bl-legal-meta-sep\"><\/div>\n    <div class=\"bl-legal-meta-item\">\n      <span class=\"bl-legal-meta-label\">Article endommag\u00e9<\/span>\n      <span class=\"bl-legal-meta-value\">48 heures<\/span>\n    <\/div>\n  <\/div>\n<\/section>\n\n<div class=\"bl-legal-body\">\n\n  <!-- SOMMAIRE -->\n  <aside class=\"bl-legal-toc\">\n    <p class=\"bl-toc-title\">Sommaire<\/p>\n    <ul class=\"bl-toc-list\">\n      <li><a href=\"#rem-1\">1. Introduction<\/a><\/li>\n      <li><a href=\"#rem-2\">2. D\u00e9lai de r\u00e9tractation<\/a><\/li>\n      <li><a href=\"#rem-3\">3. Produits admissibles<\/a><\/li>\n      <li><a href=\"#rem-4\">4. Article endommag\u00e9<\/a><\/li>\n      <li><a href=\"#rem-5\">5. Proc\u00e9dure de retour<\/a><\/li>\n      <li><a href=\"#rem-6\">6. D\u00e9lais de remboursement<\/a><\/li>\n      <li><a href=\"#rem-7\">7. Frais de retour<\/a><\/li>\n      <li><a href=\"#rem-8\">8. Contact<\/a><\/li>\n      <li><a href=\"#rem-9\">9. Modification<\/a><\/li>\n    <\/ul>\n  <\/aside>\n\n  <!-- CONTENU -->\n  <main class=\"bl-legal-content\">\n\n    <section class=\"bl-legal-section\" id=\"rem-1\">\n      <div class=\"bl-legal-section-num\">01<\/div>\n      <h2 class=\"bl-legal-section-title\">Introduction<\/h2>\n      <p>Chez Boucles Lanmou, la satisfaction de nos clientes et clients est notre priorit\u00e9. Nous comprenons que certains produits peuvent ne pas r\u00e9pondre \u00e0 vos attentes. Cette politique pr\u00e9cise les conditions et modalit\u00e9s de retour, d'\u00e9change et de remboursement applicables \u00e0 vos achats.<\/p>\n    <\/section>\n\n    <section class=\"bl-legal-section\" id=\"rem-2\">\n      <div class=\"bl-legal-section-num\">02<\/div>\n      <h2 class=\"bl-legal-section-title\">D\u00e9lai de r\u00e9tractation<\/h2>\n      <div class=\"bl-legal-highlight\">\n        <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.2\"><circle cx=\"10\" cy=\"10\" r=\"8\"\/><path d=\"M10 6v4l3 3\"\/><\/svg>\n        <span>Conform\u00e9ment \u00e0 la <strong>Loi sur la protection du consommateur du Qu\u00e9bec<\/strong>, vous disposez de <strong>14 jours<\/strong> \u00e0 compter de la r\u00e9ception de votre commande pour demander un retour ou un remboursement, sous certaines conditions.<\/span>\n      <\/div>\n    <\/section>\n\n    <section class=\"bl-legal-section\" id=\"rem-3\">\n      <div class=\"bl-legal-section-num\">03<\/div>\n      <h2 class=\"bl-legal-section-title\">Produits admissibles au retour<\/h2>\n      <p>Les produits doivent :<\/p>\n      <ul class=\"bl-legal-list\">\n        <li>\u00catre non utilis\u00e9s, non ouverts et dans leur emballage d'origine<\/li>\n        <li>\u00catre retourn\u00e9s avec tous les accessoires et \u00e9tiquettes d'origine<\/li>\n        <li>Ne pas faire partie des articles non remboursables pour raisons d'hygi\u00e8ne<\/li>\n      <\/ul>\n\n      <div class=\"bl-non-remb\">\n        <div class=\"bl-non-remb-header\">\n          <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.2\"><circle cx=\"8\" cy=\"8\" r=\"7\"\/><line x1=\"8\" y1=\"5\" x2=\"8\" y2=\"8\"\/><circle cx=\"8\" cy=\"11\" r=\"0.5\" fill=\"currentColor\"\/><\/svg>\n          Produits non remboursables\n        <\/div>\n        <ul class=\"bl-legal-list bl-legal-list-warn\">\n          <li>Produits capillaires ouverts ou utilis\u00e9s (shampoings, soins, huiles, masques, etc.)<\/li>\n          <li>Cartes-cadeaux<\/li>\n          <li>Produits en promotion ou en solde <span class=\"bl-legal-tag\">sauf d\u00e9faut ou erreur de commande<\/span><\/li>\n        <\/ul>\n      <\/div>\n    <\/section>\n\n    <section class=\"bl-legal-section\" id=\"rem-4\">\n      <div class=\"bl-legal-section-num\">04<\/div>\n      <h2 class=\"bl-legal-section-title\">Retours pour article endommag\u00e9 ou erreur de commande<\/h2>\n      <p>Si un produit est endommag\u00e9, d\u00e9fectueux ou ne correspond pas \u00e0 votre commande, veuillez nous contacter dans les <strong>48 heures<\/strong> suivant la r\u00e9ception, en envoyant une photo du produit concern\u00e9 \u00e0 :<\/p>\n      <a href=\"mailto:boucleslanmou@gmail.com\" class=\"bl-contact-inline\">\n        <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.2\"><rect x=\"1\" y=\"3\" width=\"14\" height=\"10\" rx=\"1\"\/><path d=\"M1 3l7 6 7-6\"\/><\/svg>\n        boucleslanmou@gmail.com\n      <\/a>\n      <p style=\"margin-top:16px\">Nous prendrons en charge les frais de retour et vous proposerons :<\/p>\n      <div class=\"bl-options-grid\">\n        <div class=\"bl-option-card\">\n          <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.2\"><path d=\"M12 2C6.5 2 2 6.5 2 12s4.5 10 10 10 10-4.5 10-10S17.5 2 12 2\"\/><polyline points=\"12 6 12 12 16 14\"\/><path d=\"M16 8l4-4M16 4h4v4\" stroke-linecap=\"round\"\/><\/svg>\n          <div>\n            <p class=\"bl-option-title\">Remboursement complet<\/p>\n            <p class=\"bl-option-desc\">Via votre mode de paiement original<\/p>\n          <\/div>\n        <\/div>\n        <div class=\"bl-option-card\">\n          <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.2\"><polyline points=\"1 4 1 10 7 10\"\/><path d=\"M3.51 15a9 9 0 1 0 .49-3.5\"\/><\/svg>\n          <div>\n            <p class=\"bl-option-title\">\u00c9change sans frais<\/p>\n            <p class=\"bl-option-desc\">Remplacement du produit d\u00e9fectueux<\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/section>\n\n    <section class=\"bl-legal-section\" id=\"rem-5\">\n      <div class=\"bl-legal-section-num\">05<\/div>\n      <h2 class=\"bl-legal-section-title\">Proc\u00e9dure de retour<\/h2>\n      <div class=\"bl-steps\">\n        <div class=\"bl-step\">\n          <div class=\"bl-step-num\">1<\/div>\n          <div class=\"bl-step-content\">\n            <p class=\"bl-step-title\">Contactez notre service client<\/p>\n            <p class=\"bl-step-desc\">Envoyez une demande via <a href=\"mailto:boucleslanmou@gmail.com\">boucleslanmou@gmail.com<\/a> ou notre formulaire de contact.<\/p>\n          <\/div>\n        <\/div>\n        <div class=\"bl-step\">\n          <div class=\"bl-step-num\">2<\/div>\n          <div class=\"bl-step-content\">\n            <p class=\"bl-step-title\">Attendez l'approbation<\/p>\n            <p class=\"bl-step-desc\">Nous vous envoyons les instructions de retour et, si applicable, une \u00e9tiquette de retour pr\u00e9pay\u00e9e.<\/p>\n          <\/div>\n        <\/div>\n        <div class=\"bl-step\">\n          <div class=\"bl-step-num\">3<\/div>\n          <div class=\"bl-step-content\">\n            <p class=\"bl-step-title\">Exp\u00e9diez le produit<\/p>\n            <p class=\"bl-step-desc\">Emballez soigneusement le ou les produits et retournez-les \u00e0 l'adresse fournie.<\/p>\n          <\/div>\n        <\/div>\n        <div class=\"bl-step\">\n          <div class=\"bl-step-num\">4<\/div>\n          <div class=\"bl-step-content\">\n            <p class=\"bl-step-title\">Remboursement ou \u00e9change<\/p>\n            <p class=\"bl-step-desc\">Une fois le colis re\u00e7u et v\u00e9rifi\u00e9, le remboursement ou l'\u00e9change sera trait\u00e9 dans les meilleurs d\u00e9lais.<\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/section>\n\n    <section class=\"bl-legal-section\" id=\"rem-6\">\n      <div class=\"bl-legal-section-num\">06<\/div>\n      <h2 class=\"bl-legal-section-title\">D\u00e9lais de remboursement<\/h2>\n      <div class=\"bl-legal-highlight\">\n        <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.2\"><rect x=\"1\" y=\"3\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"M1 7h18\"\/><path d=\"M5 1v4M15 1v4\"\/><\/svg>\n        <span>Les remboursements sont g\u00e9n\u00e9ralement effectu\u00e9s dans un d\u00e9lai de <strong>5 \u00e0 10 jours ouvrables<\/strong> suivant la r\u00e9ception du produit retourn\u00e9, via le m\u00eame mode de paiement que celui utilis\u00e9 lors de l'achat.<\/span>\n      <\/div>\n    <\/section>\n\n    <section class=\"bl-legal-section\" id=\"rem-7\">\n      <div class=\"bl-legal-section-num\">07<\/div>\n      <h2 class=\"bl-legal-section-title\">Frais de retour<\/h2>\n      <div class=\"bl-frais-grid\">\n        <div class=\"bl-frais-card bl-frais-ok\">\n          <div class=\"bl-frais-icon\">\u2713<\/div>\n          <div>\n            <p class=\"bl-frais-title\">\u00c0 notre charge<\/p>\n            <p class=\"bl-frais-desc\">Si le retour est d\u00fb \u00e0 une erreur de notre part ou \u00e0 un d\u00e9faut du produit.<\/p>\n          <\/div>\n        <\/div>\n        <div class=\"bl-frais-card bl-frais-warn\">\n          <div class=\"bl-frais-icon\">\u2192<\/div>\n          <div>\n            <p class=\"bl-frais-title\">\u00c0 la charge du client<\/p>\n            <p class=\"bl-frais-desc\">Dans les autres cas : changement d'avis, erreur de s\u00e9lection.<\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/section>\n\n    <section class=\"bl-legal-section\" id=\"rem-8\">\n      <div class=\"bl-legal-section-num\">08<\/div>\n      <h2 class=\"bl-legal-section-title\">Contact<\/h2>\n      <p>Pour toute demande li\u00e9e \u00e0 un retour ou remboursement, veuillez contacter notre \u00e9quipe :<\/p>\n      <div class=\"bl-contact-card\">\n        <div class=\"bl-contact-brand\">Boucles Lanmou \u2014 Service client<\/div>\n        <div class=\"bl-contact-items\">\n          <a href=\"mailto:boucleslanmou@gmail.com\" class=\"bl-contact-item\">\n            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.2\"><rect x=\"1\" y=\"3\" width=\"14\" height=\"10\" rx=\"1\"\/><path d=\"M1 3l7 6 7-6\"\/><\/svg>\n            boucleslanmou@gmail.com\n          <\/a>\n          <a href=\"tel:+15819221151\" class=\"bl-contact-item\">\n            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.2\"><path d=\"M14 11.5c0 .3-.1.6-.2.9-.1.3-.3.6-.5.8-.4.4-.8.6-1.3.6-1.3 0-2.8-.5-4.3-1.5S5 10 4 8.3C3 6.8 2.5 5.3 2.5 4c0-.5.2-.9.5-1.3.3-.4.7-.6 1.2-.6.2 0 .4 0 .6.1.2.1.4.2.5.4l1.6 2.3c.2.2.3.5.3.7 0 .3-.1.5-.2.8L6 7.2c0 .1-.1.2-.1.3 0 .1.1.3.2.5.3.5.7 1 1.1 1.5.5.5 1 .9 1.5 1.2.2.1.3.2.5.2.1 0 .2 0 .3-.1l.9-1c.2-.2.5-.3.8-.3.2 0 .5.1.7.2l2.4 1.4c.2.1.4.3.5.5.1.2.1.4.1.6z\"\/><\/svg>\n            +1 581 922 1151\n          <\/a>\n        <\/div>\n      <\/div>\n    <\/section>\n\n    <section class=\"bl-legal-section\" id=\"rem-9\">\n      <div class=\"bl-legal-section-num\">09<\/div>\n      <h2 class=\"bl-legal-section-title\">Modification de la politique<\/h2>\n      <p>Boucles Lanmou se r\u00e9serve le droit de modifier cette politique \u00e0 tout moment. La version en vigueur est celle publi\u00e9e sur notre site \u00e0 la date de votre achat.<\/p>\n    <\/section>\n\n  <\/main>\n<\/div>\n\n<style>\n:root {\n  --bl-orange: #c35e00;\n  --bl-violet: #6c3c84;\n  --bl-grad: linear-gradient(135deg, #c35e00, #6c3c84);\n  --bl-bg: #FAFAF8;\n  --bl-bg2: #F4F2EF;\n  --bl-surface: #FFFFFF;\n  --bl-dark: #1A1218;\n  --bl-text: #1A1218;\n  --bl-text-mid: #5C5063;\n  --bl-muted: #9A8FA3;\n  --bl-line: rgba(0,0,0,0.07);\n  --bl-line-med: rgba(0,0,0,0.11);\n  --bl-serif: 'Cormorant Garamond', Georgia, serif;\n  --bl-sans: 'DM Sans', system-ui, sans-serif;\n}\n\n.bl-ew { display:inline-flex !important; align-items:center !important; gap:12px !important; margin-bottom:18px !important; }\n.bl-ew-line { display:block !important; width:28px !important; height:0.5px !important; background:var(--bl-grad) !important; flex-shrink:0 !important; }\n.bl-ew-text { font-family:var(--bl-sans) !important; font-size:9px !important; letter-spacing:0.32em !important; text-transform:uppercase !important; 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max-width: 760px !important; }\n\n.bl-legal-section { position:relative !important; padding:40px 0 !important; border-bottom:0.5px solid var(--bl-line) !important; }\n.bl-legal-section:last-child { border-bottom:none !important; }\n.bl-legal-section-num { font-family:var(--bl-serif) !important; font-size:64px !important; font-weight:300 !important; line-height:1 !important; background:linear-gradient(135deg,rgba(195,94,0,0.1),rgba(108,60,132,0.1)) !important; -webkit-background-clip:text !important; -webkit-text-fill-color:transparent !important; background-clip:text !important; position:absolute !important; top:32px !important; right:0 !important; pointer-events:none !important; }\n.bl-legal-section-title { font-family:var(--bl-serif) !important; font-size:26px !important; font-weight:300 !important; color:var(--bl-text) !important; margin:0 0 16px !important; }\n.bl-legal-content p { font-family:var(--bl-sans) !important; font-size:13px !important; font-weight:300 !important; line-height:1.9 !important; 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